FAQ's
AlarmMasters Website FAQ
To make life a little easier for you, we’ve compiled this list
of Frequently Asked Questions. Check here for a solution to your problem
first. Of course, if you can’t find a fast answer, call us or email
us at info@alarmmasters.ca.
 How do I switch to AlarmMasters from my present monitoring company?
Just call us and ask for a sales representative, or send an email to
info@alarmmasters.ca. Sometimes switching service requires some new
equipment installation, but we’ll have a look at your present
system and discuss any costs with you beforehand. Alarm Masters provides
only Certified products and Burglary and Fire Alarm Monitoring.
[ back to top ]
What
about other products or services like medical emergency monitoring
or customer installs of home theatre equipment?
Again, its as easy as call to our offices or an email to info@alarmmasters.ca.
We can take care of most of your needs and if we can’t help,
we’ll try to refer you to someone who can.
[ back to top ]
What does the AlarmMasters monitoring station do?
Our monitoring station acts as the liaison between your alarm system
and local authorities like police and fire. If an alarm is triggered,
a monitoring station operator will act immediately, calling the alarm
premise to verify the alarm before dispatching. See our "Monitoring"
page for more information.
[ back to top ]
Can I install my
new security system myself?
We don’t recommend installing it yourself. Today’s alarm
systems require extensive programming, most of which can be customized
to your particular application to make the system do exactly what
you want and to make it as easy to use as possible. Alarm sensors
have to be set up carefully so that they don’t false alarm
or worse yet, so that they don’t fail to work when they’re
supposed to.
[ back to top ]
How long will it
take to install my security system?
That depends on what is specified for your business or residence.
The average residential installation takes a few hours.
[ back to top ]
What happens
if the power goes out at my home?
Every Alarm Masters security system has a rechargeable back-up battery
in the main alarm panel. The system will continue to protect your
home for several hours on battery power. When the power comes back
on, the battery charges up again.
[ back to top ]
Is my security system easy to operate?
You bet it is. Alarm Masters systems use simple commands and feature
easy-to-read displays.
[ back to top ]
Can I get a discount on my homeowners
insurance for installing a security system?
Depending on your insurance company and your policy, discounts will
vary. Talk to your broker. Most insurance companies are happy to
provide discounts to clients with the foresight to have an alarm
system installed in their home. Extra discounts may be available
if your system monitors fire, water leakage and extreme temperature
conditions as well. Of course, commercial insurance usually requires
an alarm system installation to mitigate risks.
[ back to top ]
What
type of residence should have a security system?
Alarm Masters specializes in custom installation of alarm systems
of all sizes and many types. Your budget and your requirements must
be considered carefully. Alarm Masters trained sales staff will only
recommend systems that are best applied to your particular circumstances.
[ back to top ]
I have pets. Will they set off my interior
motion sensor?
AlarmMasters alarms are “smart”. Systems can differentiate
between intruders and animals for example.
[ back to top ]
What happens
if I accidentally set off my alarm?
Our response staff will call to verify the alarm first. You provide
the operator with the pre-arranged code messaging (a valid password).
If this is not provided, the operator will dispatch the appropriate
First Responder immediately. If fire, water or other equipment
alarms are triggered, the ‘no delay’ alarm response protocol is initiated immediately.
This also starts with a telephone call to the alarm premise.
[ back to top ]
|
